Repair & Service Authorisation

All SEPIA customers must complete this form prior to returning products for service or repair.

Once completed our Service team will determine RMA status and will issue you with an RMA number and instructions on how to return your product.

All returns are subject to warranty conditions

Please do not send any products without authorisation from SEPIA Service team

Fields with an * are required

First Name*

Last Name*

Company Name

Email*

Phone Number*

Address*

Product Name*

Serial Number*

Recently purchased product?

Yes No

Date of Purchase

Fault Report

File Upload

Please Note: a copy of this RMA will be sent to the SEPIA Service Team and to the email provided in this form.

TERMS

These terms and conditions (the “Terms and Conditions”) govern the use of www.karno.com (the “Site”). This Site is owned and operated by Karno Sound Limited. This Site is a portfolio.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Karno Sound Limited and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Limitation of Liability

Karno Sound Limited and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Karno Sound Limited and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or
post a notice on our Site.

GDPR Privacy Statement

This Privacy Statement outlines how Karno (“we,” “us,” or “our”) collects, utilises, and discloses personal data when you visit our website and engage with our services. We are dedicated to safeguarding your privacy and adhering to applicable data protection laws, including the General Data Protection Regulation (GDPR).

We do not gather or retain personal data from visitors to our website, except for currency conversion purposes when utilising our Shopify integration. In such instances, we may collect and process the user’s IP address to ascertain the appropriate currency based on their location.

The IP address obtained during currency conversion is employed solely to provide the suitable currency for the user’s location. We do not employ this data for any other purpose, nor do we share it with third parties.

We process IP addresses for currency conversion based on our legitimate interest in delivering a personalised experience to our website visitors and customers. We consider this processing necessary for the execution of our contract with you and for our legitimate interests in delivering and refining our services.

We retain IP addresses gathered for currency conversion for the duration required to deliver the service and comply with legal obligations. Subsequently, we securely delete or anonymise the data.

Under the GDPR, you possess the right to access, rectify, or erase your personal data processed by us. You also retain the right to restrict or object to the processing of your personal data. Should you wish to exercise any of these rights or have any queries concerning our privacy practices, please contact us using the details provided below.

Updates to Privacy Statement:
We may update this Privacy Statement periodically to reflect changes in our data processing practices or legal requirements. Any updates will be posted on this page, so please check back regularly for the latest information.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

02080 640340
contact@karno.com
Karno Sound Limited, South Quay Building, 77 Marsh Wall, E14 9SH